FAQ

Product

What can be disinfected with SOLUVA?


Basically, all surfaces can be irradiated, except reflective ones, as this can cause injuries. The use of SOLUVA is particularly suitable for surfaces that cannot be disinfected with liquids or materials that could be damaged by the chemical composition of the disinfectant. For more information on irradiating different surfaces, see the operating instructions.




How quickly is the SOLUVA ready for use?


With a cold start, it takes about 90 seconds for the UV lamp to reach its full UVC output. The device should be operated continuously. Short and frequent on/off cycles reduce the service life of the UV lamp.




How long is the battery life of SOLUVA?


In continuous operation, the battery has an average runtime of approx. 45 minutes.




When does the lamp need to be replaced?


The output of the UV lamps is subject to natural degradation depending on the operating time. We recommend checking the remaining output of the UV lamps at regular intervals using the enclosed test points and the control card (function like a dosimeter). If the power falls below the limit value (measured on the test strips), the UV lamp should be replaced.




How long do I have to irradiate surfaces with SOLUVA?


With two seconds of irradiation at a distance of five centimetres, a dose of around 25mJ/cm2 is achieved. This would render viruses such as the coronavirus harmless. The test points and the control card can be used to check the necessary distance and the duration of irradiation. Further information on the necessary irradiation doses for disinfection can be found in the operating instructions.




What distance from the surface must be maintained?


During the first applications, the test points with the control card show you which distance and speed is optimal for reliable UV disinfection. After a few applications, you no longer need the test points to check the effect. Then you will have learned the correct distance and speed so that you will not have to think about it at all. You will also find a detailed description in the operating instructions.





Operation

What do I have to bear in mind when using SOLUVA with regard to UVC radiation?


The UVC device should never be pointed directly at people, animals or reflective surfaces, as this can actually cause serious damage to the skin and eyes. The unit should only be operated when the supplied personal protective equipment is put on. However, no damage is to be expected if the unit is used properly and at an appropriate safe distance. For further safety instructions, please refer to the operating instructions.




Can anyone use SOLUVA, or do I need training?


Before using SOLUVA, one should read the operating instructions in detail and put on the personal protective equipment - face visor, protective gloves and clothing that covers open skin areas appropriately radiation-proof. After that, everyone should be able to use the device.




How is the user of SOLUVA protected from UVC radiation?


When using the device, always wear the personal protective equipment provided and follow the instructions in the operating manual.




What happens if you do get the radiation on your skin or look into it?


Ultraviolet radiation is the high-energy part of optical radiation and is not visible to the human eye. Without protective measures, it damages the skin and eyes and can lead to skin ageing and possibly skin cancer as well as clouding of the eye lens in the long term.




Does UVC radiation affect materials?


The UV radiation used is very high in energy and leads to accelerated ageing of many materials - paper, plastics, polymers, general organic compounds and many types of colour pigments, but not metals and most ceramics. It is recommended to test the compatibility on a material sample.





Shop

Can I order the products as a private person?


No, you cannot buy Soluva as a private person. At present, our offer is only directed at companies within the meaning of §14 BGB (German Civil Code), i.e. natural or legal persons or partnerships with legal capacity who, when concluding a legal transaction, are acting in the exercise of their commercial or independent professional activity. We do not conclude any contracts with consumers within the meaning of § 13 BGB.




To which countries are the products delivered?


We deliver SOLUVA via the online shop within Germany. On request, we also deliver to the following countries: Austria, Belgium, Denmark, Finland, France, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Norway. Please contact us at 0221 17735430 or service@uv-is.com.




What are the shipping costs for SOLUVA?


The shipping of SOLUVA sets and accessories is free of charge for you within Germany.




What payment options do I have in the SOLUVA Shop?


You can pay by credit card, Klarna, Giropay or PayPal.




How will I be informed about the delivery?


You will receive a shipment notification and tracking link by email as soon as the goods are handed over to the shipping service provider.




How can I buy products that are currently not available online?


Products that are not available in the SOLUVA Shop can of course be requested at any time via our customer service. Please contact us by phone at 0221 / 17735430 or by email at service@uv-is.com.





CONTACT

UVIS UV-Innovative Solutions GmbH

Horbellerstraße 31, 50858 Cologne

 service@uv-is.com  |  Tel: +49 221 17735430

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