Question 1

Can you hear any noise when UVIS Air is in operation?

Accepted Answer

The UVIS Air is very quiet in operation. At full speed, it is comparable to a fan.  Level 1 reaches 35 decibels (dB) and level 2 38 dB, which corresponds to rustling leaves. Level 3 at 42 dB and level 4 at 46 dB correspond to quiet noises at home, such as the dishwasher 10 metres away or the washing machine in the next room.

Question 2

How does UVIS Air work?

Accepted Answer

UVIS Air (Soluva Air T) destroys the genetic material of bacteria, viruses (also Corona) and other dangerous germs immediately. The air is sucked into the unit, disinfected with UV-C light and blown out germ-free. In the process, the air flow forms a bell shape that surrounds the persons and thus protects them from germs.  For more information, please read the instructions for use.

Question 3

Where or how is UVIS Air best used?

Accepted Answer

UVIS Air (Soluva Air T) protects wherever people congregate in small spaces - for example at meetings, for medical and other body-related services or private meetings. It offers additional safety in addition to the applicable hygiene regulations.   UVIS Air works best when it is placed on the table between the people present.   If a larger room with many people present is to be disinfected, several UVIS Air units can be set up or a larger unit should be used. If you are interested, please contact our sales colleagues at service@uv-is.com or use our contact form.

Question 4

Are any substances released by UVIS Air?

Accepted Answer

The disinfection process with UVIS Air is completely dry and without chemicals. Moreover, no harmful substances such as ozone are released.

Question 5

Which rooms can be disinfected with UVIS Air?

Accepted Answer

UVIS Air (Soluva Air T) can be used to disinfect the air in small rooms up to a maximum of 16 m² and a maximum ceiling height of 2.50 m, such as offices, meeting rooms, treatment rooms, sickrooms and living rooms.  The device should be placed on a table in the immediate vicinity of people in order to optimally develop its disinfection effect.   If two or more people are sitting at a table, the unit should be placed in the middle of the table if possible.   If a larger room with many people present is to be disinfected, several UVIS Air units can be set up or a larger unit should be used. If you are interested, please contact our sales colleagues at service@uv-is.com or use our contact form.

Question 6

What fan speeds are available?

Accepted Answer

By touching the fan speed control element (left) several times, the fan speed can be regulated. A total of four levels are available.  Level 1 reaches 35 decibels (dB) and level 2 38 dB, which corresponds to rustling leaves. Level 3 at 42 dB and level 4 at 46 dB correspond to quiet noises at home, such as the dishwasher 10 metres away or the washing machine in the next room.

Question 7

Does UVIS Air need to be maintained?

Accepted Answer

The UVIS Air device does not require standard maintenance. It should be cleaned of dust from the outside with a damp cloth at regular intervals.

Question 8

How long does UVIS Air run with the Powerbank?

Accepted Answer

This depends on the set ventilation level and the remaining capacity of the Powerbank. When the power bank is fully charged, UVIS Air can be operated independently of the mains for approx. 2 hours.

Question 9

How often does the UVC lamp need to be changed?

Accepted Answer

The lamp has a service life of approximately 12,000 hours. When these have elapsed, the lamp should be replaced. The lamp may still be lit, but the radiation intensity is then no longer sufficient to kill the viruses, bacteria or fungal spores present in the air.   When the device is switched on, the status display is shown at the bottom of the UVIS Air touch display. During the warm-up phase of the UV lamp, the status indicator lights up green and then slowly changes to blue. After approx. 5 seconds the unit is ready for use and the control panel now lights up blue.   When the status lamp lights up yellow, the operating time of the UV lamp has reached 11,500 hours and is approaching its end. You should then order a new UV lamp immediately.  When the status light is purple, the 12,000 hours of operation have been reached and the lamp should be replaced.

Question 10

What additional functions does UVIS Air have?

Accepted Answer

The additional functions of UVIS Air are operated via the touch display.   By touching the fan speed control element several times, you can regulate the fan speed. A total of four levels are available.  Depending on the level, the air circulation rate is higher and the fan volume increases slightly.  If UVIS Air is only to be in operation intermittently, the operating time can be activated by touching the Timer control element. Three operating times are available: 1 h, 4 h, 8 h.  After the operating time has expired, the unit switches off automatically.

Question 11

Can the UVC radiation from the UVIS Air unit harm me?

Accepted Answer

If the lamp is properly inserted and the device is closed, no UVC radiation can penetrate to the outside. There is no danger whatsoever. As soon as the top cover is released, the unit also switches off automatically for safety reasons so that no harmful radiation can be emitted.  However, as a precaution, one should always pull out the mains plug before changing the lamp.  For more information, please read the manual.

Question 12

What can be disinfected with UVIS Surface?

Accepted Answer

Basically, all surfaces can be irradiated, except reflective ones, as this can cause injuries.   The use of UVIS Surface (Soluva) is particularly suitable for surfaces that cannot be disinfected with liquids or materials that could be damaged by the chemical composition of the disinfectant.    For more information on irradiating different surfaces, see the operating instructions.

Question 13

How quickly is the UVIS Surface ready for use?

Accepted Answer

With a cold start, it takes about 90 seconds for the UV lamp to reach its full UVC output.   The device should be operated continuously. Short and frequent on/off cycles reduce the service life of the UV lamp.

Question 14

How long is the battery life of UVIS Surface?

Accepted Answer

In continuous operation, the battery has an average runtime of approx. 45 minutes.

Question 15

When does the lamp need to be replaced?

Accepted Answer

The output of the UV lamps is subject to natural degradation depending on the operating time. We recommend checking the remaining output of the UV lamps at regular intervals using the enclosed test points and the control card (function like a dosimeter). If the power falls below the limit value (measured on the test strips), the UV lamp should be replaced.

Question 16

How long do I have to irradiate surfaces with UVIS Surface?

Accepted Answer

With two seconds of irradiation at a distance of five centimetres, a dose of around 25mJ/cm2 is achieved. This would render viruses such as the coronavirus harmless. The test points and the control card can be used to check the necessary distance and the duration of irradiation. Further information on the necessary irradiation doses for disinfection can be found in the operating instructions.

Question 17

What distance from the surface must be maintained?

Accepted Answer

During the first applications, the test points with the control card show you which distance and speed is optimal for reliable UV disinfection. After a few applications, you no longer need the test points to check the effect. Then you will have learned the correct distance and speed so that you will not have to think about it at all. You will also find a detailed description in the operating instructions.

Question 18

What do I have to bear in mind when using UVIS Surface with regard to UVC radiation?

Accepted Answer

The UVC device should never be pointed directly at people, animals or reflective surfaces, as this can actually cause serious damage to the skin and eyes. The unit should only be operated when the supplied personal protective equipment is put on. However, no damage is to be expected if the unit is used properly and at an appropriate safe distance. For further safety instructions, please refer to the operating instructions.

Question 19

Can anyone use UVIS Surface, or do I need a training?

Accepted Answer

Before using UVIS Surface (Soluva), one should read the operating instructions in detail and put on the personal protective equipment - face visor, protective gloves and clothing that covers open skin areas appropriately radiation-proof. After that, everyone should be able to use the device.

Question 20

How is the user of UVIS Surface protected from UVC radiation?

Accepted Answer

When using the device, always wear the personal protective equipment provided and follow the instructions in the operating manual.

Question 21

What happens if you do get the radiation on your skin or look into it?

Accepted Answer

Ultraviolet radiation is the high-energy part of optical radiation and is not visible to the human eye. Without protective measures, it damages the skin and eyes and can lead to skin ageing and possibly skin cancer as well as clouding of the eye lens in the long term.

Question 22

Does UVC radiation affect materials?

Accepted Answer

The UV radiation used is very high in energy and leads to accelerated ageing of many materials - paper, plastics, polymers, general organic compounds and many types of colour pigments, but not metals and most ceramics. It is recommended to test the compatibility on a material sample.

Question 23

Can I order the products as a private person?

Accepted Answer

No, you cannot buy UVIS Surface or UVIS Air (Soluva Zone H or Soluva Air T) as a private person. At present, our offer is only directed at companies within the meaning of §14 BGB (German Civil Code), i.e. natural or legal persons or partnerships with legal capacity who, when concluding a legal transaction, are acting in the exercise of their commercial or independent professional activity. We do not conclude any contracts with consumers within the meaning of § 13 BGB.

Question 24

To which countries are the products delivered?

Accepted Answer

We deliver UVIS Surface and UVIS Air  (Soluva Zone H and Soluva Air T) via the online shop within Germany. On request, we also deliver to the following countries: Austria, Belgium, Denmark, Finland, France, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Norway. Please contact us at 0221 17735430 or service@uv-is.com.

Question 25

What are the shipping costs for UVIS Surface or UVIS Air?

Accepted Answer

The shipping of UVIS Surface and UVIS Air (Soluva Zone H and Soluva Air T) sets starts at € 7,00 up to € 15,00 within Germany.

Question 26

What payment options do I have in the UVIS Onlineshop?

Accepted Answer

You can pay by credit card, Klarna, Giropay or PayPal.

Question 27

How will I be informed about the delivery?

Accepted Answer

You will receive a shipment notification and tracking link by email as soon as the goods are handed over to the shipping service provider.

Question 28

How can I buy products that are currently not available online?

Accepted Answer

Products that are not available in the UVIS Onlineshop can of course be requested at any time via our customer service. Please contact us by phone at 0221 / 17735430 or by email at service@uv-is.com.

Question 29

What does UVIS Edition mean?

Accepted Answer

LIGHT AGAINST GERMS - under this motto, we have entered into a cooperation with the German manufacturer Heraeus. Within the framework of this cooperation, special UVIS editions have been developed that facilitate regular use for users and make it even more efficient.   The UVIS editions are available in both Basic and Pro versions. The Basic version corresponds to the Standard version, which is also available from Heraeus, but always with an additional goodie from UVIS. With UVIS Air – the Soluva® Air T unit at Heraeus – it is the transport bag, with UVIS Surface – the Soluva® Zone H unit at Heraeus – it is the labelable transport bag for the personal protective equipment.  The Pro variant then includes further accessories, such as the power bank for UVIS Air or the practical transport case and the additional battery for UVIS Surface.  These UVIS sets can be purchased exclusively from us, including the usual customer service from our side and of course at attractive prices, just like from the manufacturer. In addition, we offer customised communication concepts to promote the use of UVIS Air and UVIS Surface. UVIS Air, for example, can be bordered with your own logo.

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